Premium Care

1. Luxurious Waiting Area (Duration: Until the appointment starts):

• Plush seating areas for owners.
• Separate, well-padded resting areas for dogs and cats with toys and treats.
• Calming music or nature sounds playing in the background.
• Complimentary drinks/snacks for pet owners.

2. Personal Pet Handler (5 minutes):

• A dedicated staff member to assist and be with the pet and owner throughout the consultation, ensuring comfort and ease.

3. Thorough Health Profile and History (10 minutes):

• Detailed questionnaire about the pet’s lifestyle, diet, behavioral patterns, and any past health issues.
• The use of advanced tech, like tablets or interactive screens, to make data input engaging and comprehensive.

4. Comprehensive Physical Examination (20 minutes):

• For Both:
  • Complete vital sign checks.
  • Detailed oral examination using dental cameras, allowing owners to see their pet’s teeth up-close.
  • Thorough palpation, checking for any abnormalities.
• For Dogs:
  • Detailed paw and nail examination.
  • In-depth coat examination using special magnifying equipment.
• For Cats:
  • Detailed examination of the ears, using otoscopes that project images onto screens for owners to see.
  • Tailored coat examination, especially for long-haired breeds.

5. Advanced Diagnostic Suite (20 minutes):

• Quick bloodwork results using on-site advanced analyzers.
• Instant urine and fecal test results using state-of-the-art equipment.
• If necessary, immediate X-rays or ultrasounds in a comforting environment.

6. Consultation in a Comfortable, Private Room (20 minutes):

• A serene environment with comfortable seating.
• A large screen to view any test results, images, or videos.
• A detailed discussion of the findings and recommendations.

7. Personalized Diet and Care Plan (15 minutes):

• A nutritionist on standby to provide a tailored diet plan.
• Recommendations for specific premium pet foods, supplements, and treats suitable for the pet’s needs.

8. Vaccination and Preventative Care in a Calm Setting (10 minutes):

• A separate, quiet room for vaccinations to reduce anxiety.
• Comprehensive parasite prevention tailored to the pet’s lifestyle.

9. Exclusive Pet Care Package (5 minutes):

• Premium care kits given, which might include high-quality grooming products, toys, and information booklets.

10. Scheduling, Home Delivery, and Follow-Up (10 minutes):

• Set up future appointments using a digital system, with reminders sent as luxury digital cards.
• Option for home delivery of prescribed medications, foods, or other products.
• A dedicated line or portal for premium clients to ask post-consultation questions or get advice.

11. Check-out with Personalized Attention (5 minutes):

• Ensure all questions are answered.
• Offer a loyalty card or program for premium clients.

This premium care consultation ensures the utmost comfort and quality service for both pets and their owners. It’s about merging top-tier medical care with a luxury experience.