Privacy Policy

Who we are

Vorburst is an online pet care platform offering high-quality pet toys, expert virtual consultations, and educational eBooks to help pet owners provide the best care for their furry friends. Our website address is https://vorburst.uk.

Comments

When visitors leave comments on our website, we collect the data provided in the comments form, along with the visitor’s IP address and browser details to prevent spam and ensure website security. If you use the Gravatar service, your profile picture may be visible to the public next to your comment.

Media

If you upload images to our website (such as during reviews or testimonials), please avoid embedding location data (EXIF GPS) in your files. Visitors can download images and extract any location details, so we recommend removing personal metadata before uploading.

Cookies

Our website uses cookies to enhance your experience:

  • If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience, so you don’t need to re-enter them on future visits.
  • When you log in, we set temporary cookies to confirm your login status and screen preferences. These cookies do not contain personal data and expire within a specified period.
  • Additional cookies may be used for analytics, performance tracking, and personalized recommendations based on your interactions.

You can disable cookies in your browser settings, but this may affect website functionality.

Embedded content from other websites

Articles on Vorburst may include embedded content (e.g., videos, images, and links to third-party sites). Embedded content behaves just as if you were visiting the external website directly. These sites may collect your data, use tracking cookies, and monitor interactions, especially if you have an account on their platform.

Who we share your data with

We do not sell or share your personal data with third parties for marketing purposes. However, we may share necessary data with payment processors, shipping carriers (for pet toys), and service providers to fulfill orders and provide customer support.

If you request a password reset, your IP address will be included in the reset email for security purposes.

How long we retain your data

  • Comments: If you leave a comment, it and its metadata are stored indefinitely to help with spam detection and user interaction history.
  • User accounts: If you register on our site, we store the personal information provided in your profile. You can edit or delete your data anytime, except for usernames, which are fixed.
  • Orders & Consultations: We keep order details and consultation history for record-keeping and customer service purposes, but you may request deletion of this data if needed.

What rights you have over your data

If you have an account or have left comments, you can request an exported file of your personal data, including any information you provided. You may also request deletion of any stored data, except for records we must retain for legal, administrative, or security reasons.

To make a data request, please contact our support team.

Where we send your data

Visitor comments may be checked through an automated spam detection service to ensure website security and prevent malicious activity. Additionally, payment information is securely processed through trusted third-party payment gateways.